At McMahon Insulation, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit this website or contact us about insulation, weatherization, Mass Save-related work, spray foam, mold remediation, or related services.
1. Information We Collect
When you use this website, contact us directly, or submit a form, we may collect information such as:
- Contact Information: Name, email address, phone number, town, and preferred way to reach you
- Service Information: Details about insulation, weatherization, Mass Save, spray foam, mold remediation, carpentry, roofing, or other services you are asking about
- Property Information: Property address, type of home, and any details you provide about comfort issues, drafts, moisture, or energy concerns
- Communication Content: Messages, notes, uploaded information, or other details you choose to send through forms, email, or phone
- Technical Information: Basic website usage information such as browser type, device data, IP address, and page activity collected through standard website tools
2. How We Use Your Information
We may use the information we collect to:
- Respond to your questions and service requests
- Review whether your home or project may be a fit for our services
- Discuss insulation, weatherization, Mass Save-related work, and possible next steps
- Prepare estimates, recommendations, or scheduling information
- Communicate with you by phone, email, text, or other methods you request or reasonably expect
- Maintain records related to inquiries, estimates, projects, and customer service
- Improve website performance, site usability, and overall customer experience
- Comply with legal, regulatory, insurance, safety, or recordkeeping obligations
3. How We Share Your Information
We do not sell your personal information. We may share information only when reasonably necessary, including:
- Service Providers: With trusted third-party providers who help operate the website, process form submissions, host systems, or support communications
- Project Support: With vendors, subcontractors, inspectors, utility program participants, or other third parties when needed to evaluate, quote, schedule, or perform actual project work
- Legal Requirements: When disclosure is required by law, regulation, subpoena, court order, insurance requirement, or government request
- Business Protection: When necessary to protect our rights, property, safety, or the safety of customers, employees, contractors, or the public
- With Your Direction: When you ask us to share information with another person or service provider on your behalf
4. Data Security
We take reasonable steps to protect the information you provide, including administrative, technical, and physical safeguards designed to reduce the risk of unauthorized access, disclosure, misuse, or loss.
No internet transmission or electronic storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.
5. Cookies and Website Analytics
This website may use cookies, analytics tools, and similar technologies to understand how visitors use the site, improve performance, and support a better browsing experience.
These tools may collect information such as pages visited, time on site, browser type, device type, and general location information derived from IP address. You can usually control cookies through your browser settings.
6. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to legal, business, or recordkeeping requirements
- Ask us to limit or stop certain communications
- Contact us with questions about how your information is handled
To make a request, please contact us using the information at the bottom of this page.
7. Retention of Information
We retain information for as long as reasonably necessary to respond to inquiries, maintain business records, support project communications, comply with legal obligations, resolve disputes, and enforce agreements. Different categories of information may be retained for different periods depending on the nature of the inquiry, project, or applicable legal requirement.
8. Third-Party Websites
This website may contain links to third-party websites, including review platforms, mapping tools, utility resources, or other external services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and revise the "Last Updated" date above. Your continued use of the website after changes are posted indicates acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or want to contact us about your information, please reach out to: